FULFILLMENT POLICY
Socially Relevant Promo | Effective November 3, 2026

1. Overview
Socially Relevant Promo provides an online employee merchandise store and a separate, access-restricted promotional inventory showroom. This policy explains order handling, fulfillment, shipping, and delivery for purchases or requests submitted through these stores. Any specific shipping terms shown at checkout or agreed to for a special order will also apply.

2. Order Processing
Standard fulfillment requests for available inventory are generally prepared and shipped within up to four (4) business days after the request is received and the order is ready for fulfillment. Business days exclude weekends and observed holidays. This is a processing window, not a guaranteed delivery date. Orders requiring customization, special sourcing, approval, or replenishment may take longer; estimated timing will be communicated when available.

3. Employee Store Shipping Rates
For eligible employee-store purchases placed through December 31, 2026, a promotional flat shipping charge of $4 per order applies, as displayed at checkout. This promotional rate applies to the employee store only, not to the restricted inventory showroom or separately arranged bulk/event shipments. Any exception for oversized items, unusual destinations, or
expedited delivery should be disclosed and confirmed before the order is completed. Rates may change after the promotion ends.

4. Shipping and Delivery
Orders are shipped to the address provided at checkout or confirmed with the fulfillment team. Please review the recipient name and full delivery address before submitting an order. Carrier and shipping method are selected based on available service and shipment needs unless another arrangement is confirmed. Transit times vary by carrier, destination, weather,
and other factors outside our control. Delivery estimates are not guarantees.

5. Tracking and Shipment Updates
When a trackable shipment is prepared, tracking information will be made available once the shipping label is created. Tracking may not show movement until the carrier receives and scans the package. If an order includes multiple items, they may ship separately when necessary.

6. Inventory and Product Availability
Product availability is subject to inventory, sizes, colors, and supplier availability. If an ordered item is unavailable or delayed, we may contact the purchaser or authorized company representative to discuss timing, an appropriate alternative, or other available resolution. Substitutions will not be made without appropriate approval.

7. Rush, Bulk, and Special Requests
Rush fulfillment, bulk shipments, event kits, special packaging, and orders requiring delivery by a particular date must be coordinated in advance. Rush fulfillment requests that require shipment sooner than the standard four-business-day processing window are subject to availability and approval; additional rush and expedited-carrier charges may apply and will
be communicated before proceeding. An in-hand date requested by a customer is not a delivery guarantee unless expressly confirmed.

8. Restricted Showroom and Company Inventory Orders
The promotional inventory showroom is intended for authorized company representatives. Inventory distributions, event shipments, pickup arrangements, and related fulfillment requests are coordinated separately from employee-store purchases. Employee-store shipping rates do not apply to showroom requests. Shipping charges and special handling arrangements for these orders are confirmed with the authorized company contact.

9. Order Changes, Address Corrections, and Cancellations
If you need to change or cancel an order, contact support as soon as possible. Changes cannot be guaranteed after processing, customization, or shipment has begun. Address corrections after shipment may incur carrier charges or cause delays. Returns, refunds, damaged items, and incorrect items are addressed under the separate Return Policy.

10. Missing, Damaged, or Incorrect Shipments
If tracking indicates delivery but a package cannot be located, first check the delivery location and contact the carrier, then notify support. For damaged packages, missing items, or incorrect merchandise, contact support promptly with the order number, a description of the issue, and photos where applicable so the matter can be reviewed.

11. Customer Support
For questions about an order, shipping, tracking, or store access, contact the Socially Relevant Promo store support team at info@sociallyrelevantpromo.com. Include your name, order number (if available), and a brief description of your request.

12. Policy Updates
Socially Relevant Promo may update this policy as store operations, carriers, and fulfillment arrangements change. The version posted on the website at the time of an order, together with applicable checkout disclosures, will govern that order to the extent permitted by law.

Contact Information
Socially Relevant Promo
Email: info@sociallyrelevantpromo.com
Phone: 813-679-0524